Refund policy

Draft for legal review. Final wording will be confirmed before launch.

Mori is free today

Mori is currently free to use. There is nothing to buy in the app or on this website, so there is nothing to refund.

If we introduce paid plans

If we add paid features or subscriptions in future, this page will explain exactly how refunds work before you are charged. We will always tell you the price, what you get, and how to cancel, before you pay.

Purchases made through the Apple App Store or Google Play are handled by those stores, and their refund policies apply. We will link to them here.

Marketplace and enquiries

Mori lists vets, groomers, boarding, sitters, trainers and other providers, and lets you send an enquiry. Mori does not take payment for, or guarantee, any booking or service. Nothing is booked until the provider confirms it with you directly, and any payment or refund is between you and the provider.

Questions

If you have a question about a charge or this policy, email us.

Mori for iPhone and Android is on its way.

Be first in line. In the meantime, Mori already works in your phone’s browser: add it to your Home Screen and you’re set.